How are you handling the COVID-19 crisis?

We pride ourselves on our safe working practices. All our products are quarantined for a minimum of 7 days, cleaned and checked between uses to ensure you receive the highest quality decorations. Our packaging team follows strict hygiene controls and social distancing policies so you can rest assured there is no risk to the customer of infection carried on our products.

Is there a minimum rental period?

The minimum rental period is 4 weeks, you can return the decorations early if you like however, you will still be charged for the 4 weeks.

What size tree will the decorations fit?

Our sets are all designed on a 6ft tree, they will still work well on anything smaller or can be spread out more to suit larger trees.

What is the rental cost per day?

The price displayed for each product is for a 4 week rental, this is the minimum rental period. If you wish to extend your rental then this will be charged at £2 per day.

Do I have to pay the return postage?

No, we cover the return postage, we will get in touch half way through the rental period to confirm if you would like to extend your rental or not. Once a return date has been confirmed we will send you the shipping label to be printed and attached to the box.

Is it possible to rent lights as well?

Unfortunately this service is not currently available as we do not have a qualified PAT tester on our team to be able to test each set of lights on return and before they are sent out again to be used in your home. We want you to be confident in the products which we send to you and we want you to be safe and therefore, to minimise the risk of harm from faulty electrical items we will not be including lights in our offer at this time

I would like to keep my decorations for longer than planned, is this possible?

Of course! Simply get in touch and let us know the new date you will be returning the decorations, we will bill your account accordingly.

I have damaged some of the decorations, what should I do?

We understand that accidents happen, simply let us know and return the damaged decorations with the rest of the set to be disposed of.

My decorations were damaged on arrival

If your decorations arrive and have been damaged in their journey, please get in touch and let us know, we will require photographs of the damaged items and we will then try our best to send you replacements free of charge. We would recommend checking all the decorations yourself as soon as they arrive to give us as much time as possible to find replacements. If damage is not reported within 36hrs of delivery we will assume everything has arrived in good condition.